Shipping & Returns
We want you to love your Dusk & Trail order.
Please review our shipping and return policies below.
Shipping
At Dusk & Trail, every item is made especially for you once you place your order.
By producing each product on demand, we help reduce waste and avoid unnecessary overproduction while delivering high-quality apparel inspired by the outdoors.
Shipping
- Orders are typically processed within 2–5 business days.
- During holidays or periods of high demand, processing times may be slightly longer.
- Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Estimated Shipping Times
Shipping times vary depending on your destination.
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Returns & Exchanges
Because every product is made to order specifically for you, we are unable to accept returns or exchanges for:
- Incorrect size selected
- Change of mind
- Color preference
- Buyer's remorse
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
Please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
Once your claim has been reviewed, we’ll arrange a replacement or refund whenever the issue is confirmed to be the result of a production or shipping error.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We'll work with our fulfillment partner and the shipping carrier to investigate the shipment and provide an appropriate solution.
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase.
If an incorrect or incomplete address is provided and the package is returned to our fulfillment partner, additional shipping charges may apply to resend the order.
Order Cancellations
Because production begins shortly after an order is placed, orders can only be canceled if production has not yet started. If you need to make changes or request a cancellation, please contact us as soon as possible after placing your order. While we'll do our best to accommodate your request, we cannot guarantee changes once production has begun.
Need Help?
If you have any questions about your order, we're here to help.
Email: shop@duskrailofficial.com
We aim to respond to all inquiries within 1–2 business days.